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Nadine Merabi Site

Return Portal

Nadine Merabi US

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Your points maybe deducted from your account if your order is cancelled, part returned or fully returned.

Why were points removed from my account?

MERABI Rewards

How will I know my order has been dispatched?

How do I track my delivery?

How much is shipping to the US?

Do you offer free delivery?

How long does delivery to the US take?

Do I have to pay duties & taxes?

Delivery & Tracking

How do I arrange a return?

Can I request an exchange?

Do I need to pay for my return?

You've received my MERABI back, how long until I receive my refund?

How do I track my return to you?

What should I do if the return portal is not working?

Returns

How can I place an order?

Can I amend or cancel an item from my order?

How do I pay for my order?

Do you offer any buy now, pay later options?

Can I add items to my order once it has been placed?

Placing your Order

I'm unsure of my size

How do I know if the length of my MERABI is right for me?

Not sure on which size to order, ordering two sizes and returning?

Sizing Help

How do I clean my MERABI?

How do I best care for my MERABI?

My MERABI doesn't quite fit right, what should I do?

Product Care

What is MERABI Rewards?

How do I join MERABI Rewards?

How does MERABI Rewards work?

What are perks and benefits of MERABI Rewards?

How do I collect MERABI Rewards points?

Can I collect points in a MERABI store?

Why does my Tier status not reflect my current points?

How do I unsubscribe and close my MERABI Rewards points?

What are terms of MERABI Rewards?

Who do I contact about my MERABI Rewards account?

I’ve moved up a Tier and haven’t received my discount code?

Can points from previous orders be added to my account?

I’m missing points from my MERABI Rewards account.

How will I receive my MERABI gift card?

Can I create a gift card with a custom value?

Can I get a refund for my gift card?

How long are gift cards valid for?

Gift Cards

What is Route and Green Package Protection?

What is Carbon Neutral Shipping?

Where is my Order?

How does Route work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Package Protection

What are your business hours?

Where are you based?

Our Business

Why were points removed from my account?Updated 9 months ago