Nadine Merabi US logo
Nadine Merabi US logo

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Returns

How do I arrange a return?

We are confident you will love your MERABI. However, if it isn't quite right, we have a simple returns process for you to follow!. To arrange a return, please visit the Returns Portal. Click the link to our Returns Manager page below and select the w

Do you offer exchanges?

Yes! We now offer exchanges for US customers. If you need a different size or would like to exchange your item for another style, you can do so easily through our returns portal. Simply visit our Returns Portal to start your exchange. Please note:.

Can I request an exchange?

Nadine Merabi does offer exchanges, they can be processed through our returns portal, our returns policy allows up to 21 days to return for a refund or exchange. A new order may be placed at any time for the item you wish to have instead.

Do I need to pay for my return?

Yes, please use our Returns Portal to get a reduced carrier rate of $25. Please note when using our Returns Portal you may need an access to a printer - to print returns label. Return and customs fees must be covered by the sender.

You've received my MERABI back, how long until I receive my refund?

We will attempt to process all returns within 7-10 business days from delivery date to our warehouse.We will use this time to quality check each product thoroughly, ensure all security tags are present and that the garment is in a perfect condition.

How do I track my return to you?

Please keep the record of tracking number and courier you have selected to return Merabi back to us.You can track the status of your return parcel, using the return tracking number via your selected courier website. Once we receive your return, pleas

What should I do if the return portal is not working?

If you encounter issues with the return portal, resulting in an inability to download or access your return label or QR code, please contact our support team immediately. We will provide you with the necessary return label or QR code via email to ens